Selected work

Work.

Four projects across two channels. What the client asked for, what we did, and the results, with a link to the service category for each.

0Projects
0Channels
24/7Cover on every one
The work

Four projects.

Each project below belongs to one of our 30 service categories. The story tells you what changed, and the link takes you to that category.

Client confidential
Technology

An online store that stopped crashing

A direct-to-consumer brand had a store that crashed at every launch. We rebuilt it on Shopify, automated every manual order step, and stayed on to keep it fast. Conversion doubled in the first quarter.

  • 2.1×conversion
  • 38%faster pages
  • 0manual order steps
  • Shopify build
  • Automation
  • Performance
  • Ongoing support
See the category
Client confidential
Technology

One app, both stores, one team

A field-service company needed its crews to use a phone instead of a clipboard. We designed, built and launched the app on both app stores in six weeks, then handed it over with documentation and training so they could run it in-house whenever they chose.

  • 2platforms
  • 6weeks to store
  • 1team, no handover
  • App development
  • Product design
  • Documentation
  • Support
See the category
Client confidential
BPO

Claims processed in hours, not days

An insurer's back office measured turnaround in days. Eighteen named staff on a published rota took over the queue, with verification and reporting built into the process. Turnaround came down to hours.

  • 18named seats
  • 6hturnaround, from 48
  • 99%accuracy, audited
  • Back-office BPO
  • Verification
  • Reporting
  • QA
See the category
Client confidential
BPO

Customer support, around the clock

A software company's support inbox closed at six. We set up a team that never closes: chat, email and phone covered 24/7, with first-contact resolution tracked on a dashboard their managers open every morning.

  • 24/7cover
  • 92%first-contact resolution
  • 3channels covered
  • Customer support
  • Helpdesk
  • Live chat
  • Reporting
See the category
Across the group

One contract, all of it.

0Services on the floor
0Categories in the index
0Channels, one team
24/7Cover available
Work

Tell us what you need.

A channel to launch, a store to rebuild, a queue to clear. Tell us what it is and we will come back with the right category, the people, and a price.

Send enquiry All 322 services

Chat on WhatsApp