BPO: support teams, sales teams and back offices, staffed and measured.
Eighteen teams, one operation.
Calls answered. Leads qualified. Orders processed. Records kept clean. Queues cleared before they build up. The work that must happen every day, done by named people on a published rota, not by whoever is free.
Outsourcing usually means you lose sight of the work. BPO at Elventex is built to fix that: you get the same reporting your own managers would have (volumes, handling times, quality scores, who was on shift) and you can see it on any day, without asking.
From your process to our team.
Six stages. Nobody handles live work until stage four, and we only scale up when the numbers show it is working.
Scope and volumes
What work comes in, how much, at what hours, and what a finished job looks like.
Process capture
Your way of working written down step by step and agreed with you, before we hire anyone.
Hire and train
People hired for your account, trained on your process, and introduced to you by name.
Pilot
We start with a small share of the work, alongside your team, until the numbers are steady.
Run
Full volume on a published rota, with escalation that reaches a real person, not a mailbox.
Report and improve
Volumes, handling time, quality and SLA reported every week, with a regular meeting to act on them.
Tell us what you need handled.
A queue to clear, a team to staff, or a process to take over. Tell us which of the eighteen categories it fits, and we will come back with team size, a rota and a price.